1.0 Information We Collect
To provide our services effectively, we collect specific categories of personal and medical information. This includes:
- Full name, email address, and phone number for account creation and communication.
- Voluntarily submitted health-related information necessary for clinical evaluation.
- Uploaded documents, imaging, or laboratory results provided by the patient.
- Treatment objectives, scheduling preferences, and travel requirements.
2.0 How We Use Your Data
Your information is utilized strictly for the operation and improvement of the MediChoose platform. Primary uses include:
- Facilitating secure connections between you and verified partner clinics.
- Customizing and improving your user experience on our platform.
- Providing customer support and responding to medical or technical inquiries.
- Analyzing platform usage metrics for technical performance optimization.
- Transmitting essential updates, security alerts, and service-related notifications.
4.0 Data Security Protocols
We deploy enterprise-grade security architecture to protect your personal and medical data against unauthorized access, alteration, or destruction.
SSL/TLS Encryption
All data is encrypted in transit.
Access Controls
Role-based, least-privilege access.
Secure Hosting
Hardened cloud infrastructure.
5.0 Your Privacy Rights
Under applicable data protection laws, including the GDPR, you retain complete control over your personal data. You have the right to:
- Access and export your personal data in a structured format.
- Request corrections to inaccurate or incomplete information.
- Request complete deletion of your account and associated medical files.
- Restrict or object to specific processing activities.
- Withdraw consent at any time without affecting prior lawful processing.
6.0 Data Retention
Your data will be retained securely only for as long as necessary to fulfill the operational purposes outlined in this policy, or as mandated by statutory legal and medical record retention laws. Upon account deletion, all identifiable data is permanently purged from our active databases.
8.0 Policy Updates
We reserve the right to update this Privacy Policy periodically to reflect technological advancements or legal requirements. Material changes will be communicated via email or prominent platform notifications. Continued use of MediChoose implies acceptance of the revised terms.
9.0 Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer (DPO):